Frequently Asked Questions

Company Questions
  • What is Biolumière Organics?

    Biolumière Organics is a completely natural, organic anti-aging collection jam packed with the most powerful, highly-effective antioxidants and compounds nature has to offer. These ingredients have been scientifically proven using the latest advancements in technology to improve the texture and quality of the facial skin especially on your neck, lip area and eyes. While many skin care products use just one main “active” ingredient combined with multiple chemical fillers and bi-products, Biolumière uses a series of innovative "hero" ingredients in every product. These hero ingredients have been designed and tested to repair, hydrate and protect your skin for up to 12 hours. As a company we are American made and completely cruelty-free! We pride ourselves on only using uplifting, body positive messaging. Because we already know you're beautiful, now we just want to help you have fabulous, healthy skin.

  • Nicollette, Why Did You Make This Collection?

    “I’ve used hundreds of moisturizers and I couldn't find anything I liked. I’ve always been about natural beauty and cared about what I put in and on my body. In my search for the best products, I realized most of the ingredients in cosmetics are toxic to your skin and body, therefore they are actually doing more damage than help. I wanted to make a product that you could trust to have the best ingredients and be safe and healthy.”

  • Do You Test on Animals?

    Absolutely not! We have a deep respect for all creatures and pride ourselves on our ethical treatment of our furry friends.

  • Are Your Products Vegan?

    Yes, enjoy our products knowing each is certified completely vegan. These products do not contain any animal ingredients or animal-derived ingredients. We also are cruelty-free and would never allow testing on animals.

  • Why is Biolumière Organics Such a Good Deal?

    Excellent question! Nicollette and her team spent the last few years scouring the planet for the absolute best natural ingredients to bring you this powerful anti-aging blend. Biolumière Organics partners directly with a lab in the USA allowing us to add special discounts. With no expensive "middlemen" we enjoy passing those extra savings on to you. We invest in research and new technology to bring you the best-performing skin care possible.

Order Questions
Product Info & Care
  • Is Biolumière Organics Really Organic?

    Yes, all ingredients in our products have been third party tested and certified both organic and toxic free. These are the best quality products on the market today. Just wait until you see these results!

  • Do Any of These Products Need Refrigeration?

    Avoid keeping your products in hot rooms or vehicles, but there is no need for refrigeration of any of these. Fun Tip: A lot of our customers LOVE the feeling of the LIFT Eye Serum after it's been cooled in the fridge.

  • How Long Does One Jar/Bottle Last?

    When used morning and night these products should last roughly 4-6 weeks. The LIFT typically lasts longer than the moisturizer.

  • Where Are Your Products Made?

    Our all natural ingredients are harvested around the world by trusted farmers and researchers. However, every Biolumière Organics product is a special proprietary blend made right here in the United States. Our products face the most rigorous manufacturing guidelines. Then, have to pass Nicollette’s extremely high standards for excellence. These products are the combination of luxury science and nature.

  • What is the Shelf Life of Biolumière Organics Products?

    Our shelf life is 24 months of full potency. Each product has a batch number you can use to track the batch date which will tell you exactly when your product was made.

Results & Uses
  • How Fast Are Women Seeing Results?

    Many customers report immediate results, but the ingredients were scientifically studied and shown to give results in as little as 7 days. Since these ingredients are all compounding the deep lines and damage will take longer to repair. The longer you use these products the better the results. Many women report their strongest results after a full 60 days of usage. This is why we offer our extended 60-day money-back guarantee.

  • Can Men Use Biolumière Organics Products?

    Men can use our products and a lot do. We've heard many success stories from men concerned with protecting and caring for their skin too. Human skin grows the same in both men and women so this product works just as well for men's skin. These natural skin care products work on all skin types.

  • Will This Work Under Makeup?

    Yes, give at least 1-2 minutes for full absorption before applying makeup. Regenerate Anti-Aging Moisturizer goes on so light and free you won't even feel it under your makeup. Some customer have reported their new skin is so soft and smooth the makeup go on more evenly and lasts longer.

Miscellaneous
  • How Do I Unsubscribe From Emails?

    At the bottom of every email we send will have the following message, "If you would like to unsubscribe, click here." Click that link, add your email and just press the button "Unsubscribe" to be removed from any future email marketing within 24 hours. Please note: you will still receive emails regarding orders and shipping updates.

  • What's Your Return Policy?

    Our entire Biolumière Organics team knows you will absolutely love how these products leave your face feeling. This is why we offer a 60-Day Money Back guarantee on all products purchased on our site. This guarantee shall commence on the date the order is shipped from our facilities. All return shipping charges, including without limitation, importing/exporting fees, are the responsibility of the customer. All returns must be shipped with a unique trackable number (a tracking number). The package should be returned to:

    Biolumière Organics Returns
    37 Inverness Dr E.
    Ste. 100
    Englewood, CO 80112

  • How Long Does Shipping Take?

    Biolumiére Organics uses United States Postal Service (USPS) as the shipping partner. The products are shipped from their facilities within one business day of your order. Once it's shipped you will receive a tracking number in your email. This tracking number can take up to 24 hours to update once it's registered in the system so don't be alarmed if your tracking isn't updated right away. Let us know if your tracking is not updated within 3 full days.

    Delivery time is 3-5 business days and most customers report receiving it within 3 days of shipment. It will be arriving in a white package with some information about using the products.