Frequently Asked Questions

Company Questions
  • What is Biolumière Organics?

    Biolumière Organics is a completely natural, organic anti-aging collection jam packed with the most powerful, highly-effective antioxidants and compounds nature has to offer. These ingredients have been scientifically proven using the latest advancements in technology to improve the texture and quality of the facial skin especially on your neck, lip area and eyes. While many skin care products use just one main “active” ingredient combined with multiple chemical fillers and bi-products, Biolumière uses a series of innovative "hero" ingredients in every product. These hero ingredients have been designed and tested to repair, hydrate and protect your skin for up to 12 hours.

  • Nicollette, Why Did You Make This Collection?

    “I’ve used hundreds of moisturizers and I couldn't find anything I liked. I’ve always been about natural beauty and cared about what I put in and on my body. In my search for the best products, I realized most of the ingredients in cosmetics are toxic to your skin and body, therefore they are actually doing more damage than help. I wanted to make a product that you could trust to have the best ingredients and be safe and healthy.”

  • Do You Test on Animals?

    Absolutely not! We have a deep respect for all creatures and pride ourselves on our ethical treatment of our furry friends.

  • Are Your Products Vegan?

    Yes, enjoy our products knowing each are certified vegan.

  • Why is Biolumière Organics Such a Good Deal?

    Excellent question! Nicollette and her team spent the last few years scouring the planet for the absolute best natural ingredients to bring you this powerful anti-aging blend. Biolumière Organics partners directly with a lab in the USA allowing us to add special discounts. With no expensive "middlemen" we enjoy passing those extra savings on to you. We invest in research and new technology to bring you the best-performing skin care possible.

Order Questions
Product Info & Care
Results & Uses
Miscellaneous
  • How Do I Unsubscribe?

    At the bottom of any promotional email you'll find the following "If you would like to unsubscribe, click here." Click that link, the form will auto populate your email, just press the button "Unsubscribe" to be removed from any future email marketing. Please note: you will still receive emails regarding Orders & Order shipment updates.

  • What's Your Return Policy?

    Biolumière Organics offers a 60-Day Money Back guarantee on all products purchased on our site. This guarantee shall commence on the date the order is shipped from our facilities. All return shipping charges, including without limitation, importing/exporting fees, are the responsibility of the customer. All returns must be shipped with a unique trackable number (a tracking number). The package should be returned to:

    Biolumière Organics Returns
    37 Inverness Dr E.
    Ste. 100
    Englewood, CO 80112

  • How Long Does Shipping Take?

    Biolumiére Organics uses United States Postal Service (USPS) as the shipping partner. The products are shipped from their facilities within one business day of your order. Once it's shipped you will receive a tracking number in your email.

    Delivery time is 3-5 business days and most customers report receiving it within 3 days of shipment. It will be arriving in a white package with some information about using the products.