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FAQs

GENERAL QUESTIONS

Nicollette, Why Did You Decide to Make this Collection?

“I’ve used hundreds of moisturizers and I couldn't find anything I liked. I’ve always been about natural beauty and cared about what I put in and on my body. In my search for the best products, I realized most of the ingredients in cosmetics are toxic to your skin and body, therefore they are actually doing more damage than help. I wanted to make a product that you could trust to have the best ingredients and be safe and healthy.”

What is Biolumière Organics?

Biolumière Organics is a completely natural, organic anti-aging collection jam packed with the most powerful, highly-effective antioxidants and compounds nature has to offer. These ingredients have been scientifically proven using the latest advancements in technology to improve the texture and quality of the facial skin especially on your neck, lip area and eyes. While many skin care products use just one main “active” ingredient combined with multiple chemical fillers and bi-products, Biolumière uses a series of innovative "hero" ingredients in every product. These hero ingredients have been designed and tested to repair, hydrate and protect your skin for up to 12 hours.

What Ingredients are in Biolumière Organics?

This all natural moisturizer is made up of SWT-7, Australian caviar lime extract, resurrection plant (glycoin) and ectoin just to name a few. Also, added is neossance, jojoba oil, and tamanu oil. Contents of natural moisturizers such as cucumber, ashwagandha, comfrey root and elderflower are included as well. You can get a full list of each product's ingredients on each product page.

Where Can I See the Testing Results and Research for Biolumiére Organics Line?

SWT-7 - biolumiereorganics.com/clinicalstudy/swt-7

Microcitrus Australasica (Australian Caviar Lime) - biolumiereorganics.com/clinicalstudy/Microcitrus_Australasica

Ectoin - biolumiereorganics.com/clinicalstudy/Ectoin
Glycoin (resurrection plant Myrothamnus flabellifolia) - biolumiereorganics.com/clinicalstudy/Glycoin

Methods for diagnosing perceived age on the basis of an ensemble of phenotypic features
https://www.dovepress.com/methods-for-diagnosing-perceived-age-on-the-basis-of-an-ensemble-of-ph-peer-reviewed-article-CCID

How Does Biolumiére Organics Make The Anti-Aging Collection so Inexpensive?

Excellent question! Nicollette and her team spent the last few years scouring the planet for the absolute best natural ingredients to bring you this powerful anti-aging blend. Biolumière Organics partners directly with a lab in the USA allowing us to add special discounts. With no expensive "middlemen" we enjoy passing those extra savings on to you. We invest in research and new technology to bring you the best-performing skin care possible.

How do I Apply the Moisturizer? Do I Need to Use A Lot to See Results?

No, with our products a little goes a long way. Simply apply a thin layer once in the morning and once at night. Then, these advanced biomimetic peptides to begin repairing and hydrating the trouble spots you find on your face and neck. Keep in mind that each bottle is specially sized for one month of daily use. Many customers report using the moisturizer on itchy red patches of their skin, even the tops of your hands, with very positive results.

PRODUCT & STOCK

How Long is Biolumiére Organics Shipping? How Will it be Arriving?

Biolumiére Organics uses United States Postal Service (USPS) as the shipping partner. The products are shipped from their facilities within one business day of your order. Once it's shipped you will receive a tracking number in your email.

Delivery time is 3-5 business days and most customers report receiving it within 3 days of shipment. It will be arriving in a white package with some information about using the products.

Can I Cancel the Subscribe and Save Option?

Please contact customer service at 1-844-200-0398 at anytime to speak with one of our customer care representatives in order to make any changes to your subscription order, or email our customer support staff at support@biolumiereorganics.com anytime.

How Long is the Shelf Life?

Our lab is cGMP certified and before our product is shipped every formulation goes through rigorous testing ensuring each formulation’s pH is perfectly balanced to provide years of shelf life. For potency we recommend use within 24 months.

Does Biolumiére Organics Have a Guarantee?

We are confident you're going to be absolutely blown away by the compounding results you experience using our Biolumiére Organics Anti-Aging Collection. However, if for any reason you find yourself unsatisfied, you can utilize our 60-Day Money-Back Guarantee, no questions asked. That means you can return your order at any point within 60 days, for a full refund. No hassle, no hard feelings- that’s our promise to you!

RETURNS AND EXCHANGES

What is Your Return Policy?

Biolumière Organics offers a 60-Day Money Back guarantee on all products purchased on our site. This guarantee shall commence on the date the order is shipped from our facilities. All return shipping charges, including without limitation, importing/exporting fees, are the responsibility of the customer. All returns must be shipped with a unique trackable number (a tracking number). The package should be returned to:

Biolumière Organics Returns
37 Inverness Dr E.
Ste. 100
Englewood, CO 80112

When Can I Expect My Refund?

Once product is returned you will be refunded within five business days of receiving and processing of the returned product.

STILL HAVE ANY QUESTIONS?

1-844-200-0398

  • support@biolumiereorganics.com